FREQUENTLY ASKED QUESTIONS

Welcome to the Help Center of yiclo.com. We have collected some frequently asked questions and their answers to help you find solutions faster.

1. Orders and Delivery

Q: Can I modify my order information after the order is completed?

A: Once the order is submitted, we will not be able to modify the order information. If you need to change any information, please contact our customer service team as soon as possible.

Q: When is my order expected to be delivered?

A: Standard delivery time is 3-5 working days. Delivery time may be longer in special cases or remote areas.

2. Returns and Refunds

Q: How do I apply for a return?

A: If you need to return an item, please visit our Return Policy page for detailed steps and contact customer service to start the return process.

Q: How long does a refund take?

A: Once we receive and inspect the returned item, the refund is usually processed within 5-10 working days.

3. Product Information

Q: How do I know the size and specifications of the product?

A: Each product page will provide detailed size and specification information. If you have any questions, please contact customer service for more help.

4. Account Management

Q: How do I reset my account password?

A: On the login page, click the "Forgot your password?" link and follow the instructions to reset your password via your registered email address.

5. Security and Privacy

Q: Is my personal information safe?

A: We use industry-standard security measures to protect your personal information. Please refer to our Privacy Policy for details.